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A small investment that delivers big improvements (1)

By Ian Crocombe

As a small business leader you should be relentless in your pursuit of being better at what you do and how you do it.

Creating a continuous improvement culture requires three areas of focus.
  • Reducing costs
  • improving efficiency, effectiveness, and productivity,
  • and enhancing the experience of your employees and customers.

You should not be put off by what seems to be a world of jargon and complexity surrounding continuous improvement. Over several short articles, I will introduce some simple things you can do to kick-start your improvement journey.

They are all practical, cost next to nothing and will get people involved in activity to make their workplace a better place.

So where to start?

Invest in a notebook, whiteboard or just something handy to jot on for everyone.

The thing is that when your team is busy “in the moment”, and something does not go quite right, it is easy to forget about it as just one of those things.

This event will happen over and over. The answer is to make a quick note right away. Later, when you have time, reflect on the issue, investigate and improve by putting things in place to prevent a recurrence.

Hint #1: Make notes.

Easy and practical, and there are loads more tips to come!

Remember, UK Business Advisors are here to help get your improvement activities started. Coaching, teaching and demonstrating – yep, we do all that.

Follow this link to read Part 2

Ian Crocombe | UK Business Advisors (

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