We know that reducing costs, improving efficiency, effectiveness and productivity, and enhancing the experience of your employees and customers are all proven benefits of continually improving your business. We also know businesses can be put off by what seems to be a...
Ian Crocombe
A growth secret for a business improvement culture (2)
There is a free growth secret every business can use to drive continuous business improvement. How does your organisation get its focus right?
A small investment that delivers big improvements (1)
As a small business leader you should be relentless in your pursuit of being better at what you do and how you do it. Creating a continuous improvement culture requires three areas of focus. Reducing costs improving efficiency, effectiveness, and productivity, and...
JUST SAYING …
There’s a saying ‘practice makes perfect’. It doesn’t. Practice makes permanent, so what you practice every day across your business really matters. How you go about prospecting and selling, how you manufacture or provide service to the demands of your customers, how...
6 simple questions
I’m often asked, ‘how and where do we start with this continuous improvement stuff?’ People are often surprised and maybe a bit disappointed with my answer which is ‘have a think about and answer 6 simple questions’ The thing is, they might just be 6 questions, but...
First, Get Happy
I see two problems with continuous improvement. First, if you’re always looking to be better there is a real risk you end up being perpetually dissatisfied or disappointed. Knowing you’ll never reach perfection means your improvement journey just goes on and on and...
Error Proofing – Stop doing that!
What do all the following have in common? Dave Grohl - Foo FightersThe Edge - U2Tre Cool - Green DayBryan Adams Matthew Bellamy - Muse Well, the answer is they’ve all taken a serious tumble off the stage they were performing on. Whenever that happens, I always...
Error Proofing – Why you need to think about the bad stuff
Wouldn’t it be great if we had a crystal ball to see into the future and avoid all the bad things that might happen? Well, this post doesn’t quite do that but what about if we had a neat way of at least thinking about the potential bad things that might happen,...
Error Proofing – If it wasn’t for those people things would run so much better!
‘I’m only human … born to make mistakes’. So said The Human League back in the ’80s (our younger readers might need to Google that one). The thing is, The Human League were spot on. Whenever you get people interacting with your online user interfaces or participating...