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Business advice articles
Operations by design – the four V’s
Operations can be costly, hence the ongoing drive for productivity and efficiency. There are four aspects of your business that will drive the way your operations are designed and their associated...
Why you should get emotional about your service processes
Everybody has a story to tell about their awful service experiences and social media helps make those stories freely available to all. Sometimes things seem to go wrong even when the ‘process...
Three reasons why processes really matter
Everything is a process - from making a cup of tea, going on holiday (remember that?) to running an organisation of any size - everything we do relies on that most basic of building blocks -...
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