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Business advice articles
Procurement Case Study – Restructuring a Vital Supply Base
The Client National Materials Testing OrganisationExtensive & Varied Customer BaseVast Array of Specialist Services Provided The Problem The nature of the client’s business meant that they...
Operations by design – the four V’s
Operations can be costly, hence the ongoing drive for productivity and efficiency. There are four aspects of your business that will drive the way your operations are designed and their associated...
Why you should get emotional about your service processes
Everybody has a story to tell about their awful service experiences and social media helps make those stories freely available to all. Sometimes things seem to go wrong even when the ‘process...
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