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Business advice articles

Operations by design – the four V’s

Operations can be costly, hence the ongoing drive for productivity and efficiency. There are four aspects of your business that will drive the way your operations are designed and their associated cost profile. First, think McDonald's and you’ll understand the impact...

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Why you should get emotional about your service processes

Everybody has a story to tell about their awful service experiences and social media helps make those stories freely available to all. Sometimes things seem to go wrong even when the ‘process design’ seems fine on paper and the systems are working as they should. Why...

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Three reasons why processes really matter

Everything is a process - from making a cup of tea, going on holiday (remember that?) to running an organisation of any size - everything we do relies on that most basic of building blocks - process. A series of connected or aligned tasks taking you from a start to an...

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