For a business owner, your company's ongoing success and survival may seem like your number one priority. It's easy for your private life to become intertwined with your professional one – and this includes your finances. When you and your business are closely weaved,...
Midlands and East Anglia
Operations by design – the four V’s
Operations can be costly, hence the ongoing drive for productivity and efficiency. There are four aspects of your business that will drive the way your operations are designed and their associated cost profile. First, think McDonald's and you’ll understand the impact...
Why you should get emotional about your service processes
Everybody has a story to tell about their awful service experiences and social media helps make those stories freely available to all. Sometimes things seem to go wrong even when the ‘process design’ seems fine on paper and the systems are working as they should. Why...
Three reasons why processes really matter
Everything is a process - from making a cup of tea, going on holiday (remember that?) to running an organisation of any size - everything we do relies on that most basic of building blocks - process. A series of connected or aligned tasks taking you from a start to an...
Just what does Operations mean?
I’ve spoken to enough people to realise that defining operations is a bit like agreeing on the best formation and players for the England football team – there are as many opinions as people you ask. Part of the challenge is that ‘operations’ is both a function (the...
Online conference: Growing your business globally
The “Growing your business globally” – Conference was held on the 14th of October via Zoom. See our YouTube videos of the event and don’t miss this opportunity to gain knowledge on exporting and international business development.