The summer is a time when visitors come from all over the world to watch our famous sports events including Wimbledon, test cricket at The Oval and the UK Grand Prix at Silverstone. To the side of these visits, many are also researching the UK as a destination for...
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Impending Employment Law Changes for 2017
by Stephen Cowburn | Feb 6, 2017 | All blogs, People, People & Management (HR)
As MDs think about the New Year or start planning for the next financial year there are a number of forthcoming employment law changes that may affect you and your business. Gender Pay Gap True this applies only to large employers (employing over 250 employees) but it...
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Procurement Case Study – Restructuring a Vital Supply Base
The Client National Materials Testing OrganisationExtensive & Varied Customer BaseVast Array of Specialist Services Provided The Problem The nature of the client’s business meant that they required a wide range of highly educated and specialised personnel. Roles...
Operations by design – the four V’s
Operations can be costly, hence the ongoing drive for productivity and efficiency. There are four aspects of your business that will drive the way your operations are designed and their associated cost profile. First, think McDonald's and you’ll understand the impact...
Why you should get emotional about your service processes
Everybody has a story to tell about their awful service experiences and social media helps make those stories freely available to all. Sometimes things seem to go wrong even when the ‘process design’ seems fine on paper and the systems are working as they should. Why...
Three reasons why processes really matter
Everything is a process - from making a cup of tea, going on holiday (remember that?) to running an organisation of any size - everything we do relies on that most basic of building blocks - process. A series of connected or aligned tasks taking you from a start to an...
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