Social Networking is the term given to a variety of new techniques for communication with clients, customers, prospects and other interested parties. As with other marketing techniques it needs careful planning to ensure that the right message gets through to the...
Small Businesses Need to Step up Online Presence
by Bob Lewis-Basson | Jan 1, 2015 | Marketing
In the 21st century, a good online presence is almost essential for a business to succeed. So, is there a way to enhance your online profile without parting with much-needed cash? The answer is yes, but businesses need to be innovative to attract traffic. Successful...
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Procurement Case Study – Restructuring a Vital Supply Base
The Client National Materials Testing OrganisationExtensive & Varied Customer BaseVast Array of Specialist Services Provided The Problem The nature of the client’s business meant that they required a wide range of highly educated and specialised personnel. Roles...
Operations by design – the four V’s
Operations can be costly, hence the ongoing drive for productivity and efficiency. There are four aspects of your business that will drive the way your operations are designed and their associated cost profile. First, think McDonald's and you’ll understand the impact...
Why you should get emotional about your service processes
Everybody has a story to tell about their awful service experiences and social media helps make those stories freely available to all. Sometimes things seem to go wrong even when the ‘process design’ seems fine on paper and the systems are working as they should. Why...
Three reasons why processes really matter
Everything is a process - from making a cup of tea, going on holiday (remember that?) to running an organisation of any size - everything we do relies on that most basic of building blocks - process. A series of connected or aligned tasks taking you from a start to an...
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