Everybody has a story to tell about their awful service experiences and social media helps make those stories freely available to all. Sometimes things seem to go wrong even when the ‘process design’ seems fine on paper and the systems are working as they should. Why...
Operations
Three reasons why processes really matter
Everything is a process - from making a cup of tea, going on holiday (remember that?) to running an organisation of any size - everything we do relies on that most basic of building blocks - process. A series of connected or aligned tasks taking you from a start to an...
Just what does Operations mean?
I’ve spoken to enough people to realise that defining operations is a bit like agreeing on the best formation and players for the England football team – there are as many opinions as people you ask. Part of the challenge is that ‘operations’ is both a function (the...
Using the Golden Triangle for Consistent Delivery
The everyday revenue-generating business machine is widely known as operations. Whilst we as consumers generally hear about products and services, the activities that get those products to our door or services delivered on time, and in line with expectations, are...
Online conference: Growing your business globally
The “Growing your business globally” – Conference was held on the 14th of October via Zoom. See our YouTube videos of the event and don’t miss this opportunity to gain knowledge on exporting and international business development.
Competent Skills
How can a business advisor or coach who knows far less about a business than the owner provide suitable support?
Why HOW we engage really matters
The big challenge often faced by CIOs and business leaders is the lack of peer group thinkers with whom they can easily and comfortably share their uncertainty.
Wales Project Offers Many Commercial Relocation Lessons
accommodate future expansion.
What IT Support Services Actually Look Like
I want to outline what IT support services for small business actually look like.