Process Pain: When Everything Fails at Once
You know that old line about buses: none for ages, then three come along at once? That’s how this week felt with bad processes.
From missing paperwork to painfully slow service, I’ve had a front-row seat to failure. One or two hiccups? Fine. But when a poor process becomes the norm, it starts to wear you down.
I could rant about clunky systems, sloppy delivery, or the classic “we’re experiencing high call volumes…” But here’s a better question: Where did all the process owners go?
What Happened to Accountability?
There was a time when someone stood behind each business process. They knew how things worked. They took pride in how the experience felt for customers and staff. They didn’t deflect. They fixed it.
Ownership Means More Than Just a Job Title
Good process owners learned from mistakes. They invited feedback. They tracked what worked, what didn’t, and why. Most importantly, they understood the real cost of failure: wasted time, confused customers, burned-out staff.
Ownership Isn’t Old-Fashioned. It’s Essential.
Somewhere along the way, that mindset slipped through the cracks. But it’s time we brought it back. When no one owns a process, everyone suffers: especially your customers.
Why UKBA Advisors Champion Process Accountability
At UK Business Advisors, we don’t just help fix broken systems. We help leaders take ownership of performance, delivery, and responsibility.
Because when someone stands behind the process, everyone moves forward.
https://ukba.co.uk/author/ian-crocombe/