Having a well thought through business strategy is key to keeping ahead of your competition. Adopting cloud computing technology as part your strategy, can be an important factor in striving for excellence. Cloud computing can enable SME businesses to compete with...
Innovation & Technology
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How a Service Business Unblocked Customer Delays Using the UKBA Business Boost Toolkit
Why Customer Success Needs Internal Visibility Success can hide cracks. Even thriving businesses can miss signs of friction that are obvious to their customers. This was the case with a profitable, long-established B2B service firm. They weren’t in crisis. But they...
When Bonuses Bite Back: How Poor Incentives Undermine Performance
The Cobra Effect: When Incentives Breed the Very Problem They Meant to Solve In colonial India, British officials in Delhi were alarmed by a surge in deadly cobra sightings. The solution? Offer a bounty for every dead cobra brought in. At first, it worked. Snakes were...
UKBA: Stronger Together in a Changing Market
The world of business advice is shifting. Fast. Tech is transforming expectations. AI is reshaping how clients think and buy. And a new generation of business owners wants connection, not just credentials. That’s where UKBA comes in. We launched our new brand in March...
Bring Back Process Ownership: Why Good Business Still Needs a Human Touch
Process Pain: When Everything Fails at Once You know that old line about buses: none for ages, then three come along at once? That’s how this week felt with bad processes. From missing paperwork to painfully slow service, I’ve had a front-row seat to failure. One or...
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