|First & Last Name||
16 Aldershaw Close
|Public Email Address|
Ian has over 35 years leadership experience, primarily across financial services and customer service operartions in one of the largest Banks in Europe.
His skills and services reflect a real commitment to great end to end customer service, improving whatever is necessary to deliver a spectacular experience for employees and customers while improving efficiency & effectiveness with the minimum of waste.
He is a natural leader / coach and has an enviable track record of delivery, employee engagement & collaboration and making change stick.
|Skills / Services||
Simplifying the complex and making great things happen through people – a background embracing front facing service leadership, back office operations and people development
Making things work better – Process management (strategy, design, fix, improve and governance) blending the practical use of Lean Operations, Six Sigma, Systems Thinking and Continuous Improvement tools.
Making sure things work as they should – Complex change programme leadership, governance and assurance
Meeting the needs of customers and the business – Service Excellence strategy, design, improvement and implementation
Creating, energising and inspiring large, multidisciplinary, high performing teams Inspiring people to feel great – Colleague Engagement, collaboration, development, coaching and mentoring
Sharing my experience – Accomplished presenter, trainer, coach and motivational speaker