At the heart of every business one factor continuously calls for our attention – improving communication with a view to unlocking business growth and success.   Over the years many a consultant has advised and implemented varying communication scenarios for their clients; the Total Quality Management (TQM) business management approach enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by the standards specification of ISO 9000 and the improvement methodologies of Lean manufacturing, and Six Sigma. The common thread of all these procedures is communication.   How do these approaches differ? TMQ consists of organization-wide efforts to install and make a permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value.   The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the … [Read more...]